1. Who we are
iMedCompanion provides medical travel and coordination services for international patients seeking care in China. This policy explains how we handle personal information collected through this website and during the course of an enquiry.
2. Information we collect
We collect information you provide directly: your name, nationality, contact details, the condition or reason for your enquiry, language preferences, approximate budget and any travel preferences. We also collect limited technical information such as your browser type and the page you arrived from. We do not ask for your passport number, national identity number or payment card details on this website.
3. How we use your information
We use your information to respond to your enquiry, propose hospitals or specialists, prepare cost indications, coordinate appointments and provide the services you commission. We may also use aggregated, non-identifying information to improve the website.
4. Legal bases for processing
Where the EU or UK GDPR applies, we rely on your consent for processing submitted through the enquiry form, on the performance of a contract for services you commission, and on legitimate interests for the security and improvement of our website. You may withdraw consent at any time.
5. Sharing your information
We share relevant details with the hospital or clinician you choose, so that an appointment can be arranged. This is necessary to deliver the service you requested. We do not sell personal information, and we do not share it with advertisers. We may use service providers for email delivery, hosting and analytics, bound by contractual confidentiality obligations.
6. International transfers
Our operations are based in China and our service providers may process data in other jurisdictions. Where personal data leaves the jurisdiction in which it was collected, we take steps to ensure appropriate safeguards are in place.
7. Retention
We retain enquiry information for as long as needed to respond and to provide services, and afterwards for a limited period to meet legal, accounting and record-keeping obligations. We then delete or anonymise it.
8. Your rights
Depending on where you live, you may have the right to access, correct, delete or restrict processing of your personal information, to object to processing, and to request portability. To exercise any of these rights, contact us using the details below. We respond within the timeframe required by applicable law.
9. Cookies
This website uses essential cookies required for it to function, and optional analytics cookies. On your first visit you are asked to consent to non-essential cookies, and analytics only load after you agree. You can change your choice or decline at any time, and declining does not limit access to the site.
10. Security
We apply administrative and technical measures to protect personal information, including access controls, encrypted transport and audit logging of access to enquiry records. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Children
This website is not directed at children. We do not knowingly collect information from children through the enquiry form. Where a child is a patient, information should be submitted by a parent or legal guardian.
12. Changes to this policy
We may update this policy from time to time. The version in force is identified by its effective date, and material changes are communicated on this page.
13. Contact
Questions about this policy or about your personal information can be sent to enquiries@imedcompanion.com.
This document must be reviewed by qualified legal counsel for the operating entity and the jurisdictions served before launch.